Refund policy
Arvani Return & Refund Policy
At Arvani, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
14-Day Return Policy
We accept eligible returns within 14 days of delivery.
To qualify for a return, the item must:
- Be in the same condition in which it was received
- Be unworn and unused
- Include all original tags
- Be returned in its original packaging
- Include the receipt or other proof of purchase
Items that show signs of wear, use, damage caused after delivery, or missing original packaging may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
Once your return request has been reviewed, we will provide you with return instructions.
The return address will be provided by email once your return request has been reviewed and approved. Please contact us first to receive the correct return address and further return instructions
Please do not send a return without first contacting us.
Return Shipping
Arvani will cover return shipping when the return is due to an error on our part, including:
- Receiving the wrong item
- Receiving a defective item
- Receiving an item that was damaged before or during delivery
For returns due to a change of mind, preference, fit, or other reasons unrelated to an error or defect, the customer may be responsible for return shipping costs.
Any applicable return-shipping arrangements will be confirmed when your return request is approved.
Damages, Defects & Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or different from what you ordered, contact us immediately at arvani.info@gmail.com.
Please provide your order number and, where possible, clear photos showing the issue so that we can evaluate the situation and make it right.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days.
Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at arvani.info@gmail.com.
Exchanges
Unfortunately, Arvani does not currently offer exchanges.
If you would like a different item, you may return your eligible purchase in accordance with this policy and place a new order separately.
Important Return Conditions
Arvani reserves the right to decline a return if the item does not meet the eligibility requirements stated above.
Returned footwear and other products should only be tried on in a clean indoor environment and must not show signs of outdoor wear, dirt, damage, odor, creasing beyond reasonable try-on, or other signs of use.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Questions about a return?
Contact us at arvani.info@gmail.com and we’ll be happy to assist.